Return & Refund Policy

30 days, no argument

If it's not what you needed, return it within 30 days of delivery for a full refund. Items need to be unused and in their original packaging, and for kits we ask that you return the complete kit — we can't refund half a set.

How to start a return

1. Email support@inmount.com with your order number and the reason for the return
2. We'll reply with an RMA number and the current return address within 1 business day
3. Ship it back with the RMA number written on the label. We'll email you when it arrives and issue your refund within 3–5 business days

Return shipping address

We send the return address by email together with your RMA number. We don't publish a fixed address here because our return location can change, and we'd rather give you the right one than have your package end up somewhere it shouldn't.

Please write your RMA number on the label — returns without one can't be matched to an order.

Who pays return shipping

• Our mistake (damaged, wrong item, missing pieces): we cover it, and we'll send a prepaid label.
• Changed your mind: we cover it as well. Return shipping on a tool kit often costs more than arguing about it, so we just handle it.

Damaged or missing pieces

Tell us within 7 days of delivery with a photo and we'll ship a replacement right away. Don't send the whole kit back for one broken piece — we'll replace just that piece.

Non-returnable

• Items that have been used and are not defective
• Clearance or final-sale items, clearly marked as such on the product page
• Gift cards

Refund timing

Refunds go back to your original payment method within 3–5 business days of us receiving and inspecting the item. Your bank may take another 3–10 days to post it to your account.